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Insurance Specialist

Job Ref:

Job Title:
Insurance Specialist

Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Insurance Specialist - Galway

RSA Insurance Ireland are looking for people who want to commence a career in insurance - We don't expect you to have experience, We do expect that you are highly motivated, have the right attitude and are willing to study and obtain Insurance qualifications (don't worry - we pay for your tuition!)

If you enjoy customer contact and helping people then a role in claims, underwriting and sales is for you
If you wish to support and help people when they need it most, then you are probably suited to a role in claims

If you are a bit shy on the phone but love getting into the detail and working on reports then you would love a role in credit control
In return for your hard work, we can offer you a vibrant and dynamic environment to work in, paid study days as you work towards your insurance qualification and most importantly an ideally entry into a rewarding career in insurance.


Knocknacarra is home to our Galway Operations Centre, with over 200 employees. We are hiring entry level and experienced Insurance professionals across a wide range of roles and disciplines.

Exciting new job for an Insurance Specialist to join our expanding operations in Galway. This job as Insurance Specialist will get exposure in sales, underwriting or claims in the insurance world.

Key Responsibilities:

  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Organizing and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
  • Supporting more experienced colleagues in the handling of non-standard cases.
  • Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.


  • Previous experience of the insurance sector, this is highly desirable, although not essential as we believe good customer services skills, gained within retail or office environments are transferable.
  • Working in a large multinational call centre
  • Experience of Microsoft Word and Excel to an expert level
  • APA qualification or working towards this
  • Experience dealing with customers whilst recording accurate information into a database


  • Sociable hours of work, we are currently open between 8am to 5.30pm Monday to Friday
  • A competitive salary starting, with an achievable performance related bonus per Annum
  • Further study - the opportunity to become an Accredited Product Advisor in General Insurance financed and supported by RSA Insurance Ireland
  • A convenient and well-connected location in Knocknacarra, Galway
  • 23 days holidays
  • Great staff social events and a high-energy team
  • Being a part of a fast-growing company with strong market growth
  • Modern offices with excellent facilities but most importantly unlimited tea and coffee!

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Sorry, this vacancy is closed.

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