IT System Administrator - Service Desk


Job Ref:
688

Job Title:
IT System Administrator - Service Desk

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

IT System Administrator - Service Desk - 123.ie

Looking for a new challenge???

Do you enjoy...?
Operating in a dynamic and energising environment, doing something different every single day.
Thinking about what`s next... there are great career opportunities within the team.
Continuous learning.
Great staff social events and a high-energy team environment


Great Opportunity for IT System Administrator to join our growing, dynamic & innovative IT Team with experience in excellent service delivery, you will drive the IT service function in 123.ie. This role for the IT System Administrator who be offering a superb opportunity to work closely with all business functions. You will provide extraordinary customer service & technical excellence in line with the ITIL methodology. In the day to day operation, you will lead by example; tracking key metrics, and providing higher level support to frontline helpdesk staff. As part of a team you will handle incident and problem management and perform trend analysis to root out recurring issues.

Key Responsibilities:

  • You will manage a busy and dynamic 24x7 online business platform
  • You will participate in managing and maintaining complex ongoing change to our high availability systems
  • You will provide second and third level expertise for multiple technologies: web and application servers, virtualisation, cloud computing, networking
  • Maintain and grow ITIL processes for all aspects of service management
  • You will support our security controls analyst, undertaking & improving execution of security controls
  • Liaise with managed service partners and suppliers and optimize their delivery performance

 

Requirements:

  • Over 3 years of experience in both Windows and Linux servers administration
  • Experience in working as a member of a team within an ITIL aligned support function in a fast-paced, rapidly changing environment
  • Proven excellence in service management: incident & problem management, ticket resolution
  • A degree in IT, preferably Computer Science BSc or equivalent
  • Excellent spoken and  written communication skills
  • ITIL Foundation certification or greater
  • You have a strong attention to detail and great communication skills.
  • You like results and takes ownership for tasks and overcomes obstacles
  • Great problem solving skills and the ability to think creatively is key.
  • Self-motivated, organised and customer focused.
  • You value teamwork

 

123.ie is an Equal Opportunities Employer


Visit Amris