Join 123.ie and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

As part of RSA Insurance Ireland, we have offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best. 

 

Culture and Community 

123.ie is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

 

Our stats don’t lie… in our annual engagement survey  

 

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 

So if you want to make a difference every day, we’d love to have you. 

 

Sales & Growth Supervisor  (Open to internal applicants only)

Suitable candidates should have a track record of consistently meeting both Sales and Call Quality targets.

Key responsibilities:

• Coaching team members to deliver outstanding customer experience on all interactions.
• Help drive overall team performance & ensure all SLA’s & KPI`s are met.
• Assist Team Leads in leading an enabled, engaged team with a focus on individual development.
• Participation in quality initiatives
• Identifying opportunities for improvement
• Call reviews & coaching in line with MCC Requirements
• Active participation in Sales Performance Meetings
• Communicating team performance daily
• Liaising with Underwriters and colleagues throughout the business
• Assist in new hire interviews as required.
• Investigating complaints and ensure they are handled within CPC requirements.
• Completing ad hoc tasks e.g. audits, texts, CPC logs etc.
• Ensure processes and duties are carried out within compliance & regulatory requirements.

 Requirements:

• APA Qualified
• Adaptable, flexible, collaborative and results driven.
• Ability to communicate to all levels.
• Independent thinker/ Team Player, Strong Organisational skills
• Excellent time management skills - ability to multi-task
• Solution Based Thinking
• Analytical, Resilient, a strong customer focus
• Strong leadership skills and the ability to motivate and develop staff.
• Track record of consistently meeting Sales and Quality targets.

 

Regulatory Requirements:

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g.  APA/ CIP / or other recognised qualification)
• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.  CF5&6.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status