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Customer Care Team Member


Job Ref:
2397

Job Title:
Customer Care Team Member

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Join 123.ie and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

As part of RSA Insurance Ireland, we have offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 

And, if you bring your best, then we promise to give you, our best. 

 

Culture and Community 

123.ie is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

We do that by living our values – Integrity, RespectCustomer-driven, Excellence, and Generosity – in everything that we do. 

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

 

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 

So if you want to make a difference every day, we’d love to have you. 

 

Customer Care Team Member - Hybrid

Here, at 123.ie we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.

This is an excellent unique career opportunity to join our dynamic and fast paced customer service team.

The role is a full-time position based in our office in Dundrum, and can be office-based or hybrid, following training period.

You will be a principal point of contact for our customers, primarily communicating with our customer base via telephone. We also provide customer support via email and chat. Our customer services centre is fast paced and dynamic, and the role involved managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of customer service professionals who are passionate about delivering best in class service to our customers.

If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you!

 

What will you be responsible for?

  • To deliver first class service to our customers
  • To manage inbound policy queries from our customers in relation to our motor, home insurance and direct debit products
  • To meet and exceed your assigned individual and team targets
  • To resolve queries on a first call resolution basis
  • Offer professional advice on the Insurance Products we offer in accordance with regulation
  • Fulfil any additional administration duties in support of the role

 

 What skills & experience will you need?

  • Great communication skills with a superb telephone manner
  • Positive attitude and strong team player
  • Strong computer skills
  • Excellent organisational skills with focus on accuracy & attention to detail
  • Strong track record demonstrating ability to meet targets
  • Ideally with 1+ years’ previous customer care or similar experience
  • Minimum requirement – Leaving Certificate

 

Why work with 123.ie?

  • Competitive salary and performance bonus
  • 25 paid annual leave days, plus 2 company days and the option to purchase a further 5 annual leave days per annum.
  • We invest in you through training and formal insurance qualifications – fully funded by 123.ie
  • Employees have access to our Future Fit programme, which is aimed at enhancing the skills and expertise of our employees. This initiative will provide you with the necessary training and resources to help you grow professionally and aid you in achieving your career goals.
  • We are in Dundrum - close to the Luas, M50, major Dublin Bus routes and Dundrum Town Centre.
  • We have a fun and creative culture with great employee social events including charity days, bake offs, family & wellness events, as well as celebrating diversity and inclusion.
  • Home & Motor insurance product discounts for both yourself and friends and family.
  • A referral programme where you can be rewarded for successfully referring candidates for employment.
  • If you’re looking for a career, we have loads of opportunities for progression within 123.ie and our parent company RSA Insurance, with offices in Dublin, Galway & Belfast.
  • Modern offices with excellent facilities in a great location
  • Annual company contribution towards Flex Benefits like Health, Dental or Pension.
  • Sociable hours of work, we are open between 9am to 5:30pm Monday to Friday and 9am to 3pm on Saturday

 

Regulatory Requirements:

 This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

 


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