Join 123.ie and make a difference every day

At 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees.

As part of RSA Insurance Ireland, we have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

Culture and Community

123.ie is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

So if you want to make a difference every day, we’d love to have you. 

 

 

 

123.ie Sales Manager – Maternity Contract

Reporting to the Head of 123.ie Sales and Service, the Sales Manager will be responsible for meeting, and setting, targets and identifying areas of improvement or development within the call centre sales department. They will also be responsible for collaborating closely with the Marketing and Digital teams to ensure we are maximising sales opportunities across all of our sales channels. The individual must ensure we are providing our customers with the best possible service. The successful candidate will be required to build strong, close working relationships company-wide, but in particular with their colleagues in customer service (end-to-end customer view) and marketing (new sales / promocode propositions) and Digital.

The ideal candidate should possess strong leadership skills, a proven track record in sales management, and the ability to foster cross-functional collaboration.

 

Key Responsibilities:

• Manage, engage, and motivate staff through clear objective-setting, regular one-to-ones and development opportunities.
• Setting weekly / monthly call centre targets to deliver on Op Plan GWP and third-party ancillary income targets by supporting the day to day activities of the call centre teams
• Support the development and implementation of comprehensive sales strategies, maximising revenue generation through various sales channels.
• Monitor and analyse sales data, key performance indicators (KPIs) and sales metrics across all channels to identify areas for improvement and optimise sales strategies. Manage and improve sales centre performance through performance monitoring, problem resolution, audits and quality assurance measures, fostering a high-performance culture that encourages collaboration, innovation and accountability
• Collaborate closely with the Digital and Marketing teams to ensure optimisation of sales efforts across various sales channels
• Provide regular reports and presentations for senior management to communicate sales performance, forecasts and recommendations.
• Manage headcount effectively in line with business volumes and requirements to ensure most cost effective delivery of Sales volumes through the call centre 
• To identify & maximize opportunities for top line growth, participating and leading IT and Digital projects linked to commercial opportunities
• Understand the Insurance Marketplace, products and propositions, proactively providing insights and feedback on customer preferences, market dynamics and sales performance to refine business strategy
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team projects.
• Performance of team and its individual members in achieving SLAs, sales quality and productivity targets
• Personal and team application of Expectations, sales and marketing best practice and return on training and development investment.
• Personal and team compliance with Group, legal and regulatory requirements
• To have a good understanding of relevant legislation, ensuring our procedures are compliant with the Central Banks codes and guidelines.

 

Requirements:

• CIP/APA qualified and must maintain CPD requirements.
• 3 Years plus Leading a strong performing team.
• 3 years’ experience in Insurance or Financial Services
• Self-motivated, target driven and best in class execution and delivery.
• Strong analytical skills: ability to define and deliver business KPI’s
• Prioritising initiatives in a dynamic environment
• Collaborative mindset with the ability to work cross-functionally.
• Making things better everyday
• Vision, decision making ability and critical thinking skills.

 

Regulatory Requirements:

• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status