Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

 

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 

So if you want to make a difference every day, we’d love to have you. 

Digital Data & Design Lead

Digital customer experience sits at the heart of everything we do at 123.ie. We have embarked on a digital evolution journey, and we require a passionate Design and Data Lead to join the team in helping us launch, run, and grow our digital services.

In this role you will be accountable for developing a team of Design and Data Analytics Professionals who are responsible for the roll-out and ongoing improvements to our digital platforms. This team champions the customer, ensuring all new product developments and initiatives are focused on improving our digital customer experience, but also supports the achievement of our business objectives.

This is a unique role and will suit an individual with a strong business insight who can think strategically and has proven leadership skills.

 

Key Responsibilities:

Vision and Strategy

• Data is a key enabler for the development of 123 Business Strategy. Design thinking combined with enhanced predictive analytics ensures we remain passionate about delivering continuous value to our customers, and we understand how to measure that value.
• Establish a strategy to enable data driven decisioning to help with the development of a backlog of initiatives which delivers against the business strategy.
• Establish and implement a plan to mature our Data Analytics capabilities towards a predictive data ops model.
• Use Change Leadership fundamentals to embed design thinking methodologies within the organisation to enable faster decision making on where to play.
• Gather the necessary collaborator agreement to ensure these standard methodologies are embedded within the organisation.

People Leadership

• Manage a team of Digital Professionals (circa 7 people).
• Develop the individuals on the team. Help them get better at Data Analytics and Design and grow as product professionals.
• Remove impediments the team members face and act as an escalation partner for problems the individual product people cannot solve.
• Set clear expectations and agree on specific, measurable, and outcome-based goals.

Processes

• Work with the Squad Scrum Master to mature our Agile WOW, embed design thinking practices and Data Driven decisioning into our WOW.
• Establish the processes for measuring success and establishing predictive analytics to give clear insights for Stop, Pivot, Continue decisions.
• Resolve sophisticated problems with undefined solutions with a focus on Lean working practices and customer centricity.

Collaboration

• Work with business leaders from across RSA to understand their needs and drivers and also promote the Customers viewpoint with those same leaders.
• Continuously improve collaboration across multiple functions within RSA to deliver better results for our customers.

 

Requirements:

• 5 years minimum proven experience in a digital or commercial leadership role, working specifically with Design and Data teams.
• Qualifications in digital, project management, web development or behaviour science preferred.
• 3 years+ experience working within Agile frameworks and with Agile teams.
• Ability to lead cross-functional collaborators to deliver on key initiatives.
• Ability to act as a mentor and coach to others on the team.
• Evidence of leading a digital project from initial concept through to launch.
• Good understanding of digital technology and its evolution.
• Analytical thinker comfortable making data driven decisions.
• Work experience in a financial services company an advantage but not essential
• Proficient in all MS suite of tools

 

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status