Join 123.ie and make a difference every day

At 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees.

As part of RSA Insurance Ireland, we have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

Culture and Community

123.ie is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

 

So if you want to make a difference every day, we’d love to have you.

 

Business Change and Implementation Manager

Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? We are currently recruiting for the role of Business Change and Implementation Lead to join the 123.ie Change Control team. The successful individual will be responsible for planning, developing, delivering, and tracking change deliverables including communications, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching and resistance management.
 

Key Responsibilities:

• Lead and implement change initiatives related to business processes and technologies.
• Drive adoption and proficiency of changes within the organization and working closely with Digital and IT functions
• Develop project strategies and plans, including assessment, communications, leadership alignment, change readiness, and end-user testing.
• Oversee team execution in accordance with project plans, tools, and methods.
• Develop short and long-term goals including objectives and execute against annual operational plan.
• Lead/facilitate meetings with stakeholders to ensure an understanding of the changes
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of new process and technologies.
• To plan, manage and report on all aspects of User Acceptance Testing for delivery programmes. Coordinating all activities and dependencies of UAT to ensure the successful acceptance by the business owners of the delivery, which is a multiple component and technology solution.

 

Skills and Qualifications:

• Effective facilitation and influencing skills.
• Strong stakeholder management skills.
• Conflict resolution and negotiation skills.
• Good listening and communications skills.
• Strong business acumen.
• Project management and planning skills.
• Analytical mindset and critical thinking.
• Able to cope with pressure.
• Good problem-solving skills.
• Team player & able to collaborate with others.
• Development / coding skills (e.g. VBA, C#, Java, HTML, CCS) preferred but not required

 

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.