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Digital Data Analyst - 123.ie


Job Ref:
2048

Job Title:
Digital Data Analyst - 123.ie

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Join 123.ie and make a difference every day

At 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees.

As part of RSA Insurance Ireland, we have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

Culture and Community

123.ie is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – IntegrityRespectCustomer-drivenExcellenceand Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Out stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

 

So if you want to make a difference every day, we’d love to have you.

 

Digital Data Analyst

The Data Analyst will play a key role in understanding our customers and performance drivers. You bring data to life – partnering with stakeholders to add insight and analysis to key decision-making processes. Working as part of an agile team you will help the team understand the performance of our customer journeys and impact the team is making on our key business goals.

 

Why we need you:

As part of a cross functional agile squad, you will delve into customer behaviour, providing insight into performance and formulating actionable recommendations to optimise key customer journeys. The customer is at the heart of our business, you will be responsible for growing the teams understanding of our customer and ensuring we always put their experience first. Using a range of visualisation and data sources you will be tasked with analysing and identifying new opportunities and efficiencies for the digital business, helping the team to make data driven decisions.

 

Key responsibilities:

  • Collate data and insights from a range of visualisation tools and data sources to reach the most accurate conclusions
  • Use data and logic to understand customer behaviours and performance drivers to develop actionable insights
  • Formulate recommendations for the business from onsite experiment reviews or deep dives on customer behaviours
  • Effectively communicate and justify recommendations to the wider team and relevant stakeholder
  • Encourage a data led approach to the decision-making process within the digital team
  • Work closely with the agile squad to understand what impact initiatives have on customer experience and how we can initiate the next best action
  • Report on progress against key performance indicators assigned to your agile squad.

 

Who are we looking for?

  • 3+ years commercial experience in a customer focussed analytical, statistical or quantitative role driving business decisions
  • Must have hands on experience with data analysis tools, specifically advanced proficiency with Web Analytics Tools (e.g. Google Analytics, Adobe Analytics, Hotjar), Excel, SQL
  • Previous track record of working across a complex organisation
  • Previous track record of managing a variety of stakeholders
  • Previous track record of working with data to create business insights and recommendations
  • Previous experience working in Agile teams to make data driven decisions

.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

 


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