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Customer Care Apprenticeship


Job Ref:
1968

Job Title:
Customer Care Apprenticeship

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Customer Care Apprenticeship Programme - Dublin

We are looking for an ambitious and talented individual who shows the potential to develop into a high performing business professional. This opportunity is a three-year fixed term contract apprentice scheme that provides exposure to our business, allowing you to develop your technical expertise as well as professional skills. While on the programme you will be gaining new skills and experience though on the job insurance experience.  In addition, we will fund and support you to complete insurance industry professional qualifications (APA and CIP) as well as a Bachelor of Arts in Insurance Practice which is Level 8 on the NFQ, awarded by IT Sligo. When you join, you will be assigned a business supervisor and mentor to provide support throughout the scheme. We will work with you to enable you to reach your development goals and aspirations for your career.

Join 123.ie and make a difference every day

At 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees.

As part of RSA Insurance Ireland, we have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

Culture and Community

123.ie is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Out stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

 

So if you want to make a difference every day, we’d love to have you.

 

About the job

You would be joining our 123.ie Customer Care team as an Customer Care Agent based in our Dublin office in Dundrum.

Key Responsibilities:

  • To deliver first class service to our customers
  • To manage inbound policy queries from our customers in relation to our motor, home insurance and direct debit products
  • To meet and exceed your assigned individual and team targets
  • To resolve queries on a first call resolution basis
  • Offer professional advice on the Insurance Products we offer in accordance with regulation
  • Fulfil any additional administration duties in support of the role

 

 Rewards, Salary & Benefits

 

  • A competitive salary with an achievable performance related bonus
  • Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward and salary increase upon completion.
  • 22 days annual leave plus Discretionary Company days, volunteering days and ‘thank you’ days. We also provide the opportunity for employees to purchase additional annual leave.
  • Life Assurance & Critical Illness Cover
  • Home and motor insurance employee discounts
  • Generous family leave policies
  • Energetic and open team dynamic
  • Great staff social events
  • Recognition points which convert to vouchers and other great prizes
  • Access to learning on your own terms – courses by top learning providers across multiple topics available online.
  • Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
  • Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including annual flu vaccine

 

The minimum entry level requirements you need

  • Be 18 years of age or older
  • Mature students – if over 23 years there are no minimum educational requirements - documented
  • interview required
  • FETAC Level 5 qualification holders*
  • Between 18 and under 23 years – Leaving certificate, minimum of 160 points to include two
  • honours in higher level paper and passes in Maths and English/Irish with specific requirements on
  • grades/levels*

*More information can be viewed on the III website https://www.earnandlearn.ie/

 

Interested applicants should ask themselves the following key questions before applying:

  • Do I meet the minimum entry level requirements?
  • Can I commit to a three-year contract of apprenticeship?
  • Do I have the self-motivation and time management skills to study at a BA (Hons) level and work
  • at the same time?
  • Can I be diligent and committed to all aspects of work, training and education?
  • Do I have the ability to communicate effectively both with customers and in a team?
  • Can I take ownership and accountability for my own actions and responsibilities?

This role is based in Dublin & has flexibility to start between June to August 2022

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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