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Office Operation Administrator Hybrid

Job Ref:

Job Title:
Office Operation Administrator Hybrid

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Office Operation Administrator – Hybrid

Here in 123.i.e., are looking for a highly skilled Office Operation Administrator to join our Customer Care Team. The role is a full-time position, working and can be office-based or hybrid. Training takes place in our Dundrum, Dublin offices.

Here in 123.i.e., we pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. 123.i.e., is committed to exceptional standards of customer care and professionalism. We invest in our staff and have high expectations. We pride ourselves in delivering outstanding customer experience at every point of contact.  We commit to exceptional standards of customer care and professionalism.

We invest in our people through providing best in class training and supporting professional insurance qualifications. We are looking for professional & driven people who are motivated by the desire to succeed

While the role is based in Dundrum, due to current guidelines there will be a requirement to be able to work both from home and in the office.


Your Key Responsibilities:

  • Dealing with incoming and outgoing post
  • Scanning & indexing customer documentation
  • Dealing with deliveries in and out of the office
  • Issuing documents to customers via different methods
  • Any other ad hoc administration duties including running reports and mail merges

What we need from you:

  • Previous administration related experience preferable
  • Experience with Microsoft Office and good computer and keyboard skills
  • A great attitude and enjoy working as part of a team
  • Excellent organisational skills with accuracy & attention to detail

What we offer:

  • A competitive salary
  • Flexible shifts between the hours of 9a.m -5:30a.m. Mon – Fri and 9a.m. -3p.m. on Saturday.
  • Great staff social events – on site and virtual – organised by the RSA Ireland/ Connect Team
  • Daily/weekly Spotlight recognition points which convert to vouchers and other great prizes
  • Car, Home and Travel Insurance Discounts
  • Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
  • Holiday leave of 22 days plus Bank Holidays
  • Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives
  • Annual Flu Vaccine
  • Discretionary Company Days and Thank You Days
  • And more.


RSA and

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 


Looking to the future:

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values — guide everything we do and show what we stand for:

Integrity, Respect, Customer-driven, Excellence and Generosity



Culture and Community

Culture and community is a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard. 
In RSA and career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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