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Customer Assurance Executive - Full time or Part-time


Job Ref:
1884

Job Title:
Customer Assurance Executive - Full time or Part-time

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values — guide everything we do and show what we stand for:

Integrity, Respect, Customer-driven, Excellence and Generosity


Culture and Community

Culture and community is a key priority within our organisation.  We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.
We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

 

Customer Assurance Executive  - Dublin/ Galway

We are currently looking to hire a Customer Assurances Executive as part of our cross functional 123.ie & RSA Customer Assurance Team for fulltime or part-time positions.

As the Customer Complaints Executive, they will be responsible for investigating and responding to customer complaints in line with the highest customer service standards. We take pride in our ability to offer our employees opportunities across all teams within the business.

Here in 123.ie we pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. 123.ie are committed to exceptional standards of customer care and professionalism. We invest in our staff and have high expectations.


Key Responsibilities:

  • Investigate and respond to customer complaints in line with the highest customer service standards and with strict adherence to regulatory requirements.
  • Provide constructive feedback to relevant departments.
  • Record and update complaints and customer records as appropriate.
  • Recommend and assist with implementing changes to improve customer satisfaction.
  • Liaise directly with other departments to discuss how processes, products and systems can be improved to benefit the customer and the business.
  • Performing other duties that may be required.

 

Requirements:

  • APA Insurance or Part qualified is necessary
  • Demonstrated high levels of customer empathy and practical problem solving.
  • Strong customer service and telephone skills.
  • An ability to prioritise your workload.
  • Work independently as well as part of a team.
  • Excellent written skills.
  • Hybrid role 


 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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