RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:

Prepared to make the difference

Our Mission — how we will live our vision:

Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:

To empower people

Our Values — our DNA:

Love simplicity, Better every day, Do the right thing, Boundless ambition

We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community are a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard.  In RSA and 123.i.e., career progression is nurtured, and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.i.e., support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.

Training & Quality Manager - 123.ie & Galway

We are looking for someone to lead our Training and Quality functions across RSA and 123.ie. The successful candidate will be responsible for implementing and managing the Training and Quality strategies across our Dublin and Galway sites. This is an important role, which will ensure that our training needs are identified and met through successful Quality and Training programmes. 

Key Responsibilities:

• Lead the Training & Quality Team, fostering a culture of continuous improvement with a focus on streamlining our processes, curriculum, and learning platforms, to ensure we add value to the business and meet our customers’ needs
• Lead RSA and 123.ie learning design and production process end-to-end (across all formats and modules including Online, ILT and Blended) ensuring effective and efficient learning solutions are created to meet learning needs.
• Continually assess quality scorecards to ensure the most important behaviours are being rated to enable identification of outstanding performance as well as those that need improvement
• Ensure an efficient and seamless interaction for learners across RSA & 123.ie
• Analyse current data to drive innovation in learning formats and delivery modules, challenging the status quo and driving the efficacy of learning.
• Managing external vendor relationships who can support our design philosophy and who partner with RSA & 123.ie to deliver effective and engaging solutions
• Work closely with Senior leadership to develop effective change management plans

Requirements:

• Previous experience training or coaching individuals in customer-facing roles and designing training/coaching plans
• Self-motivated and an ability to work independently without direct supervision
• Strong Coaching Skills with a proven track record of improving performance through coaching
• Experience managing others preferred
• A passion for Customer Experience
• Ability to manage multiple priorities simultaneously
• Analytic and project management skills
• Strong communication skills and excellent interpersonal skills to lead and motivate a team and to engage stakeholders
• Proficiency in Microsoft Office
• APA Qualification

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status