RSA and 123.ie
Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.
Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.
With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.
Looking to the future
In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:
Our Vision — our ambition:
Prepared to make the difference
Our Mission — how we will live our vision:
Harnessing human expertise with agile technology
Our Purpose — why we go to work every day:
To empower people
Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.
Culture and Community
Culture and community are a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard. In RSA and 123.i.e., career progression is nurtured, and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA and 123.i.e., support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.
We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.
Customer Service Operations Lead
An exciting role for a Customer Service Lead to join our 123.ie Operations Centre in Dublin. This position will be a vital part in the managing of operations within our call centre. Candidate must be available to travel to Dublin office when necessary’
The role of Customer Service Lead will involve supporting an Customer Services Manager to achieve operational and quality targets. The role will be a mix between assisting and supporting your team, resolving queries and problems, and helping to develop your teams professional and technical capabilities where appropriate while also spending time in your core role.
This role will involve leading service teams to achieve business targets and deliver the defined customer/intermediary propositions. You will spend most of your time developing and implementing operational plans and guiding your teams, providing clear direction and developing your team’s professional capabilities.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.