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Customer Care Team Member

Job Ref:

Job Title:
Customer Care Team Member

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

 Customer Care Team Member – Hybrid

Here, at we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.

This is an excellent unique career opportunity to join our dynamic and fast paced customer service team.

The role is full time position working and can be office-based or hybrid. Training takes place in our Dundrum, Dublin offices.

You will be a principal point of contact for our customers, primarily communicating with our customer base via telephone. We also provide customer support via email and chat. Our customer services centre is fast paced and dynamic, and the role involved managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of customer service professionals who are passionate about delivering best in class service to our customers.

If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you!

Your key responsibilities:

  • To deliver first class service to our customers
  • To manage inbound policy queries from our customers in relation to our motor, home insurance and direct debit products
  • To meet and exceed your assigned individual and team targets
  • To resolve queries on a first call resolution basis
  • Offer professional advice on the Insurance Products we offer in accordance with regulation
  • Fulfil any additional administration duties in support of the role

What we need from you:

  • Great communication skills with a superb telephone manner.
  • Positive attitude and strong team player.
  • Strong computer skills 
  • Excellent organisational skills with focus on accuracy & attention to detail.
  • Strong track record demonstrating ability to meet targets
  • Ideally with previous customer care or similar experience
  • Minimum requirement – Leaving Certificate


What we offer:

  • A competitive base salary plus performance related bonus scheme
  • Flexible shifts between the hours of 9a.m -5:30a.m. Mon – Fri and 9a.m. -3p.m. on Saturday.
  • Funded support for Insurance Industry Exams and Bonus on successful completion of same
  • Great staff social events – on site and virtual – organised by the RSA Ireland/ Connect Team
  • Daily/weekly Spotlight recognition points which convert to vouchers and other great prizes
  • Access to learning on your own terms – courses by top learning providers across multiple topics available online.
  • Car, Home and Travel Insurance Discounts
  • Life Assurance & Critical Illness Cover
  • Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
  • Holiday leave of 22 days plus Bank Holidays
  • Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives
  • Annual Flu Vaccine
  • Discretionary Company Days and Thank You Days
  • And more.


Regulatory Requirements:

  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.


RSA and

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 


Looking to the future:

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values — guide everything we do and show what we stand for:

Integrity, Respect, Customer-driven, Excellence and Generosity

Culture and Community

Culture and community is a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 
In RSA and career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.
We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.



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