RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation.  We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

 

Sales Supervisor (Open to Internal Applicants Only)

The Sales Supervisor will be responsible for the coaching and perfromance of a number of Sales Agents in our Inbound and Outbound teams. Reporting to the Sales Team Lead this individual will be responsible for reviewing calls, managing agent performance and meeting with agents regularly to set targets and identify areas for improvement or development. They will liaise with the Sales leadership team working together to identify areas for opportunity and drive high performance.

The successful candidate will be required to build strong, close working relationships with their team members and other departments across the business.

 

Key Responsibilities:

• Coaching team members to deliver outstanding customer experience on all interactions
• Creation and Implementation of coaching workshops 
• Consistent development of their own coaching skills and tools
• Attending Sales Performance Meetings reporting on their teams performance and identifying opportunities for improvement
• Call reviews & coaching in line with MCC Requirements
• Communicating team performance daily
• Conducting interviews as required
• Investigating complaints and ensure they are handled within CPC requirements
• Participation in business improvement projects and quality initiatives

 

Requirements:

• APA qualified
• Consistent high level of call quality score for both Technical and Customer Experience
• Adaptable, flexible, collaborative and results driven
• A proven track record of excellent sales performance
• Excellent time management skills - ability to multi-task
• Strong leadership skills and the ability to motivate and develop staff
• Outstanding organisational skills with accuracy & attention to detail.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.