RSA & 123.ie

Founded in 1710, we are a 300-year-old organization that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organization.  We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 
In RSA and 123.ie career progression is nurtured and performance is recognized. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programmes that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.

 

 

 

123.ie Sales Manager - (Open to Internal Applicants only)

Exciting new opportunity for an internal applicant to lead our Sales Teams in 123.ie 

The Sales Manager will  be responsible for the running and management of a number of our Inbound and Outbound Sales Teams.

Reporting to the Head of Sales, this individual will be responsible for meeting, and setting, targets and identifying areas of improvement or development within the call centre sales department. Managing a number of Sales Team Leaders, they will liaise with the Head of Sales, as well as many of our third-party product suppliers, in order to ensure they hit their teams daily, weekly and monthly targets. The individual must ensure we are providing our customers with the best possible service. The successful candidate will be required to build strong, close working relationships company-wide, but in particular with their colleagues in customer service (end-to-end customer view) and marketing (new sales / promocode propositions)

 

Key Responsibilities:

• Manage, engage, and motivate staff through clear objective-setting, regular one-to-ones and development opportunities
• Setting weekly / monthly call centre targets to deliver on Op Plan GWP and third party ancillary income targets by supporting the day to day activities of the call centre teams
• Establish and maintain a high standard for productivity, quality, sales delivery and customer service
• Manage and improve centre performance through performance monitoring, problem resolution, audits and quality assurance measures
• Manage headcount effectively in line with business volumes and requirements to ensure most cost effective delivery of Sales volumes through the call centre 
• To identify & maximize opportunities for top line growth, participating and leading IT projects linked to commercial opportunities
• Understand the Insurance Marketplace, products and propositions
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Summarize, collect and analyses call centre trends and data for regular performance reports.
• Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team projects.
• Performance of team and its individual members in achieving SLAs, sales quality and productivity targets
• Personal and team application of Expectations, RSA sales and marketing best practice and return on training and development investment
• Personal and team compliance with Group, legal and regulatory requirements
• Feedback from colleagues
• To provide reports & compile statistical business information where required.
• To implement business / action plan initiatives.
• To manage cross - functional relationships, ensuring a regular exchange of information.
• To have a good understanding of relevant legislation, ensuring our procedures are compliant with the Central Banks codes and guidelines

Requirements:

• 5 Years plus Leading a strong performing team.
• 5 years’ experience in Insurance or Financial Services
• Self-motivated, target driven and best in class execution and delivery
• Strong analytical skills; ability to define and deliver business KPI’s
• Prioritizing initiatives in a dynamic environment
• Making things better everyday
• Vision, decision making ability and critical thinking skills

Regulatory Requirements:

• CIP/APA qualified and must maintain CPD requirements

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.