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Digital Product Owner


Job Ref:
1760

Job Title:
Digital Product Owner

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.


Culture and Community

Culture and community is a key priority within our organisation. 
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

 

Digital Product Owner

Digital customer experience sits at the heart of everything we do at 123.ie. We have embarked on a digital evolution journey, and we require a passionate digital product owner to join the team in helping us launch, lead and grow our digital services.

In this role you will be responsible for leading the roll-out and ongoing improvements to our digital products. You will champion the customer, ensuring all new product developments and initiatives are focused on improving our digital customer experience, but also aligns with our business objectives.

This is an outstanding role and will suit an individual with a strong eye for business, but who can demonstrate their experience in customer centric digital product management.

If you are comfortable talking at length about consumer behaviours, new technologies, modern web design, financial analysis, budgeting and project management all at the same time, you are the individual we are looking for.

 

Key Responsibilities:

  • Own and lead project/product backlog and prioritisation throughout development and product lifecycle.
  • Understand the primary business goals and align them with the products' development.
  • Lead all aspects of 123 digital product from conceptualisation, development, launch, and ongoing improvement.
  • Develop product initiative roadmap and manage the roll-out of each.
  • Liaise with senior management and cross-department, implementing feedback into practical outcomes.
  • Working closely with Marketing, Digital and IT teams throughout product lifecycle
  • Ongoing management of the product development
  • Ensuring product is built to the agreed requirement and spec outlined from the beginning.
  • Maintaining ongoing communication with key team members during the product evolution, including monitoring and reporting on product adoption and performance.
  • Take ownership of the product performance ensuring key KPI’s and goals are met.
  • Research, assess and develop improvements in order to improve product performance.
  • You are an excellent communicator and have the ability to translate requirements across numerous business functions.
  • You work well under pressure and to tight deadlines.
  • You are comfortable taking ownership for the performance of a product and being responsible for the role of identifying, planning and implementing change.
  • Presenting and challenging key business stakeholders is common practice for you.
  • You love to work closely with multiple departments whether it be IT, Marketing, Sales, Finance, Compliance and Customer Care.
  • You have a strong understanding of customer behaviour and are savvy with market insight reporting tools and analysis, drawing insights from data.
  • Numbers don’t intimidate you, and you are comfortable with financial assessment practises and benefit analysis reporting.
  • You are an advocate for the customer in all interactions with the business when it comes to product direction and decision making.

Requirements:

  • Min. 3-4 years’ experience in a similar role
  • Previous experience working as a digital product manager or product owner within a B2C consumer business, online/e-commerce, digital marketing, digital agency or similar.
  • Qualifications in marketing, project management, web development or behaviour science preferred.
  • Familiarity working within Agile frameworks and with Agile teams
  • Ability to work with cross-functional partners to deliver on key initiatives
  • Previous experience in digital marketing and conversion rate optimisation a distinct advantage
  • Evidence of leading a digital project from initial concept through to launch.
  • Good understanding of digital technology and its evolution.
  • Analytical problem solver comfortable making data driven decisions.
  • Work experience in a financial services company an advantage but not crucial
  • Proficient in all MS suite of tools

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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