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Digital Data Analyst


Job Ref:
1758

Job Title:
Digital Data Analyst

Location:
Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:

Prepared to make the difference

Our Mission — how we will live our vision:

Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:

To empower people

Our Values — our DNA:

Love simplicity, Better every day, Do the right thing, Boundless ambition

We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard.

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.

 

Digtial Data Analyst

The Data Analyst will play a key role in understanding our customers and performance drivers. You bring data to life – partnering with collaborators to add insight and analysis to key decision-making processes. Working as part of an agile team you will help the team understand the performance of our customer journeys and impact the team is making on our key business goals.

 

Why we need you:

As part of a multi-functional agile squad, you will delve into customer behaviour, providing insight into performance and formulating practical recommendations to optimize key customer journeys. The customer is at the heart of our business, you will be responsible for growing the team's understanding of our customer and ensuring we always put their experience first. Using a range of visualization and data sources you will be tasked with analyzing and identifying new opportunities and efficiencies for the digital business, helping the team to make data driven decisions.

 

Key Responsibilities:

  • Collate data and insights from a range of visualization tools and data sources to reach the most accurate conclusions
  • Use data and logic to understand customer behaviour and performance drivers to develop practical insights
  • Formulate recommendations for the business from onsite experiment reviews or deep dives on customer behaviour
  • Optimally communicate and support recommendations to the wider team and relevant partner
  • Encourage a data led approach to the decision-making process within the digital team
  • Work closely with the agile squad to understand what impact initiatives have on customer experience and how we can initiate the next best action
  • Report on progress against key performance indicators assigned to your agile squad.

 

Who are we looking for?

  • 3+ years commercial experience in a customer focused analytical, statistical or quantitative role driving business decisions
  • Must have hands on experience with data analysis tools, specifically advanced proficiency with Web Analytics Tools (e.g. Google Analytics, Adobe Analytics, Hotjar), Excel, SQL
  • Previous track record of working across a complex organisation
  • Previous track record of handling a variety of stakeholders
  • Previous track record of working with data to build business insights and recommendations
  • Previous experience working in Agile teams to make data driven decisions

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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