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Customer Care Phone Agent


Job Ref:
1731

Job Title:
Customer Care Phone Agent

Location:
Dundrum - Dublin 16

Closing date:
22-09-2021

Vacancy Description

RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future:

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.


Culture and Community

Culture and community is a key priority within our organisation. 
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 
In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.


We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

 

Customer Care Phone Agent - Dublin

Here, at 123.ie we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.

This is an excellent unique career opportunity for a Customer Care Phone Agent to join our dynamic and fast paced customer service team in Dublin. The role is a full time position based in our Dundrum Office.

This role will involve you being the point of contact for customers on a large volume of calls that we expect to be answered in a professional, friendly & efficient manner.

We invest in our staff through coaching and development programmers to enable them to reach their true potential.

We are looking for professional people to join our team, who are keen to develop a career for themselves within the insurance sector. We are looking to speak with people who are passionate about delivering best in class services to our customers.

 

Key Responsibilities:

  • Deliver first class service to our customers.
  • To meet and exceed your assigned individual and team targets.
  • To take inbound policy queries from our customers in relation to our motor, home and direct debit products.
  • Resolve all queries on a first call resolution basis.
  • Offer professional advice on the Insurance Products we offer in accordance with regulation.
  • Additional adhoc administration duties.

 

Requirements:

  • Leaving Certificate is a minimum requirement.
  • Previous customer care or industry related experience preferably in retail or hospitality.
  • Strong track record in meeting targets and Key Performance Indicators.
  • Great communication skills with a superb telephone manner.
  • Experience with Microsoft Office with Word & Excel is necessary.
  • A great attitude and enjoy working as part of a team.
  • Enviable organisational skills with accuracy & attention to detail.
  • This role will be based in our Dundrum Office

 

We are offering excellent benefits:

  • A competitive salary of €25,000 with an achievable performance related bonus of €2000 per Annum.
  • Further study, you can become an Accredited Product Advisor in General Insurance which we will support and reward upon completion.
  • Sociable hours of work, we are open between 8am to 6:30pm Monday to Friday and 9am to 3pm on Saturday, we will require flexibility.
  • Great staff social events and an energetic team.
  • Being a part of a rapidly expanding company with strong market growth.

 

Regulatory Requirements:

  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

 

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