Customer Care Phone Agent - Dublin

Here, at 123.ie we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.

This is an excellent unique career opportunity for a Customer Care Phone Agent to join our dynamic and fast paced customer service team in Dublin. The role is based in our Dundrum Office however there will be a requirement to occasionally work from home.

This role will involve you being the point of contact for customers on a large volume of calls that we expect to be answered in a professional, friendly & efficient manner.

We invest in our staff through coaching and development programmers to enable them to reach their true potential.

We are looking for professional people to join our team, who are keen to develop a career for themselves within the insurance sector. We are looking to speak with people who are passionate about delivering  best in class services to our customers.

 

Key Responsibilities:

• Deliver first class service to our customers.
• To meet and exceed your assigned individual and team targets.
• To take inbound policy queries from our customers in relation to our motor, home and direct debit products.
• Resolve all queries on a first call resolution basis.
• Offer professional advice on the Insurance Products we offer in accordance with regulation.
• Additional adhoc administration duties.

 

Requirements:

• Leaving Certificate is a minimum requirement.
• Previous customer care or industry related experience preferably in retail or hospitality.
• Strong track record in meeting targets and Key Performance Indicators.
• Great communication skills with a superb telephone manner.
• Experience with Microsoft Office with Word & Excel is necessary.
• A great attitude and enjoy working as part of a team.
• Enviable organisational skills with accuracy & attention to detail.
• Although this role will be based in our Dundrum Office, candidate should also have a suitable workspace at home, including adequate broadband connection.

We are offering excellent benefits:

• A competitive salary of €25,000 with an achievable performance related bonus of €2000 per Annum.
• Further study, you can become an Accredited Product Advisor in General Insurance which we will support and reward upon completion.
• Sociable hours of work, we are open between 8am to 6:30pm Monday to Friday and 9am to 3pm on Saturday.
• Great staff social events and an energetic team.
• Being a part of a rapidly expanding company with strong market growth.

The role begins on June 8th

Regulatory Requirements:

• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.