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IT System Administrator - Service Desk

Job Ref:

Job Title:
IT System Administrator - Service Desk

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

 IT System Administrator - Service Desk -

Great Opportunity for IT System Administrator to join our growing, dynamic & innovative IT Team with experience in excellent service delivery, you will drive the IT service function in

This role for the IT System Administrator who be offering a superb opportunity to work closely with all business functions. You will provide extraordinary customer service & technical excellence in line with the ITIL methodology. In the day to day operation, you will lead by example; tracking key metrics, and providing higher level support to frontline helpdesk staff. As part of a team you will handle incident and problem management and perform trend analysis to root out recurring issues.

Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our business. 

We are committed to building an inclusive culture of continued development, with our people at the very heart of it. ‘Your Best U’ is our people brand and reflects our desire for everyone to bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically


 Looking for a new challenge???

Do you enjoy...?

Operating in a dynamic and energising environment, doing something different every single day.

Thinking about what`s next... there are great career opportunities within the team.

Continuous learning.

Great staff social events and a high-energy team environment


Key Responsibilities:

  • You will manage a busy and dynamic 24x7 online business platform
  • You will participate in managing and maintaining complex ongoing change to our high availability systems
  • You will provide second and third level expertise for multiple technologies: web and application servers, virtualisation, cloud computing, networking
  • Maintain and grow ITIL processes for all aspects of service management
  • You will support our security controls analyst, undertaking & improving execution of security controls
  • Liaise with managed service partners and suppliers and optimize their delivery performance



  • Over 3 years of experience in both Windows and Linux server’s administration
  • Experience in working as a member of a team within an ITIL aligned support function in a fast-paced, rapidly changing environment
  • Proven excellence in service management: incident & problem management, ticket resolution
  • A degree in IT, preferably Computer Science BSc or equivalent
  • Excellent spoken and written communication skills
  • ITIL Foundation certification or greater
  • You have a strong attention to detail and great communication skills.
  • You like results and takes ownership for tasks and overcomes obstacles
  • Great problem-solving skills and the ability to think creatively is key.
  • Self-motivated, organised and customer focused.
  • You value teamwork


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

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