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Customer Care Phone Agent

Job Ref:

Job Title:
Customer Care Phone Agent

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Customer Care Phone Agent - Dublin

Here, at we pride ourselves on offering a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.
We are the leading extraordinary team within the insurance industry when it comes to what we provide and how we provide it.

This is an excellent unique career opportunity for a Customer Care Phone Agent to join our dynamic and fast pace customers service team in Dublin. While the role is based in Dundrum, due to current guidelines there will be a requirement to be able to work both from home and also in the office.

We are currently expanding our call centre in Dundrum.  This role as a Customers Care Phone Agent with is committed to delivering extraordinary standards of customer care and professionalism.

This job as Customers Care Phone Agent will involve you being the point of contact with a large volume of calls that we expect to be answered in a professional, friendly & efficient manner.

We invest in our staff through coaching and development programmers to enable them to reach their true potential.

We are looking for professional people to join our team, who are keen to develop a career for themselves within the insurances sector. We are looking to speak with people who are passionate about delivering a best in class services to our customers.

Key Responsibilities:

  • Deliver first class service to our customers.
  • To meet and exceed your assigned individual and team targets.
  • To take inbound policy queries from our customers in relation to our motor, home and direct debit products.
  • Resolve all queries on a first call resolution basis.
  • Offer professional advice on the Insurance Products we offer in accordance with regulation.
  • Additional adhoc administration duties


  • Leaving Certificate is a minimum requirement
  • Previous customer care or industry related experience preferably in retail or hospitality
  • Strong track record in meeting targets and Key Performance Indicators.
  • Great communication skills with a superb telephone manner.
  • Experience with Microsoft Office with Word & Excel is necessary
  • A great attitude and enjoy working as part of a team.
  • Enviable organisational skills with accuracy & attention to detail.
  • Must have a suitable work from home workspace 
  • Must have broadband 

We are offering excellent benefits:

  • A competitive salary of €25,000 with an achievable performance related bonus of €2000 per Annum.
  • Further study, you can become an Accredited Product Advisor in General Insurance which we will support and reward upon completion.
  • Sociable hours of work, we are open between 8am to 6:30pm Monday to Friday and 9am to 3pm on Saturday.
  • Great staff social events and an energetic team.
  • Being a part of a rapidly expanding company with strong market growth.
  • The role begins on Monday 1st March 2021

Regulatory Requirements:

  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Sorry, this vacancy is closed.

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