123.ie Sales Manager - (Open to Internal Sales Team Lead Applicants only)

Exciting new opportunity for an internal applicant to lead our Sales Teams in 123.ie for a 6 months contract.

The Sales Manager will  be responsible for the running and management of a number of our Inbound and Outbound Sales Teams.

Reporting to the Head of Sales, this individual will be responsible for meeting, and setting, targets and identifying areas of improvement or development within the call centre sales department. Managing a number of Sales Team Leaders, they will liaise with the Head of Sales, as well as many of our third-party product suppliers, in order to ensure they hit their teams daily, weekly and monthly targets. The individual must ensure we are providing our customers with the best possible service. The successful candidate will be required to build strong, close working relationships company-wide, but in particular with their colleagues in customer service (end-to-end customer view) and marketing (new sales / promocode propositions)

At RSA Ireland our history goes way back. We can trace our roots to 1710. We are proud of our past, but we’re all about the future. A proud future powered by profitable growth and strong values. 

Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our 123.ie business. 

We are committed to building an inclusive culture of continued development, with our people at the very heart of it. ‘Your Best U’ is our people brand and reflects our desire for everyone to bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically. 

Key Responsibilities:

• Manage, engage, and motivate staff through clear objective-setting, regular one-to-ones and development opportunities
• Setting weekly / monthly call centre targets to deliver on Op Plan GWP and third party ancillary income targets by supporting the day to day activities of the call centre teams
• Establish and maintain a high standard for productivity, quality, sales delivery and customer service
• Manage and improve centre performance through performance monitoring, problem resolution, audits and quality assurance measures
• Manage headcount effectively in line with business volumes and requirements to ensure most cost effective delivery of Sales volumes through the call centre 
• To identify & maximize opportunities for top line growth, participating and leading IT projects linked to commercial opportunities
• Understand the Insurance Marketplace, products and propositions
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Summarize, collect and analyses call centre trends and data for regular performance reports.
• Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team projects.
• Performance of team and its individual members in achieving SLAs, sales quality and productivity targets
• Personal and team application of Expectations, RSA sales and marketing best practice and return on training and development investment
• Personal and team compliance with Group, legal and regulatory requirements
• Feedback from colleagues
• To provide reports & compile statistical business information where required.
• To implement business / action plan initiatives.
• To manage cross - functional relationships, ensuring a regular exchange of information.
• To have a good understanding of relevant legislation, ensuring our procedures are compliant with the Central Banks codes and guidelines

Requirements:

• 5 Years plus Leading a strong performing team.
• 5 years’ experience in Insurance or Financial Services
• Self-motivated, target driven and best in class execution and delivery
• Strong analytical skills; ability to define and deliver business KPI’s
• Prioritizing initiatives in a dynamic environment
• Making things better everyday
• Vision, decision making ability and critical thinking skills

Regulatory Requirements:

• CIP/APA qualified and must maintain CPD requirements

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.