Customer Service Support Manager – Dublin
Exciting new roles in our Customer Service Operations Centres in Dublin. Here at RSA & 123.ie, we are looking to hire a Customer Service Support Manager to be part of our Dublin Operation team.
This is new position and will be a vital part in the managing and operations within our call centre. This role will be involved leading service teams to achieve business targets and deliver the defined customer/intermediary and affinity propositions.
You will spend most of your time developing and implementing operational plans and guiding your teams, providing clear direction and developing your direct report’s professional capabilities. You will have experience of developing business plans and have good leadership skills.
At RSA Ireland our history goes way back. We can trace our roots to 1710. We are proud of our past, but we’re all about the future. A proud future powered by profitable growth and strong values.
Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our 123.ie business.
We are committed to building an inclusive culture of continued development, with our people at the very heart of it. ‘Your Best U’ is our people brand and reflects our desire for everyone to bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.