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IT Systems Administrator


Job Ref:
1330

Job Title:
IT Systems Administrator

Location:
Dundrum - Dublin 16

Closing date:
03-07-2020

Vacancy Description

IT Helpdesk Administrator – Dublin (only internal applications)


Exciting new role within our highly experiences and skill IT Function in 123.ie.  We are currently expanding our IT departments and looking to hire a IT Helpdesk Administrator to join our busy team.

This is an experiences opportunity to gain experience in excellent service delivery, you will drive the IT service function in 123.ie. This is a significant role, offering a superb opportunity to work closely with all business functions.

You will provide extraordinary customer service & technical excellence in line with the ITIL methodology. In the day to day operation, you will lead by example; tracking key metrics, and providing higher level support to frontline helpdesk staff. As part of a team you will handle incident and problem management and perform trend analysis to root out recurring issues.


Key Responsibilities:

  • You will manage a busy and dynamic 24x7 online business platform
  • You will participate in defining and maintaining a technical architecture to principles of high availability, business continuity and capacity
  • You will provide second and third level expertise for multiple technologies: web and application servers, virtualisation, cloud computing, networking
  • Maintain and grow ITIL processes for all aspects of service management
  • You will support our security controls analyst, undertaking & improving execution of security controls
  • Liaise with managed service partners and suppliers and optimize their value and performance
  • Supporting budgetary management of IT operational expenditure

 

Requirements:

  • Over 3 years of experience in both Windows and Linux server’s administration
  • Experience in working as a member of a team within an ITIL aligned support function in a fast-paced, rapidly changing environment
  • Proven excellence in service management: incident & problem management, ticket resolution
  • An eagerness to get involved and participate
  • Excellent written and oral communication skills
  • ITIL Foundation certification or greater

 

Do you enjoy...?

  • Operating in a dynamic and energising environment.
  • Doing something different every single day.
  • Thinking about what`s next... there are great career opportunities within the team.
  • Continuous learning.
  • Great staff social events and a high-energy team environment.

 

How to apply:
We`d love to hear from you, please email your C. V’s to IE_Careers (IRE) <careers@ie.rsagroup.com>

123.ie is an equal opportunities employer

 



Sorry, this vacancy is closed.

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