IT Helpdesk Administrator – Dublin (only internal applications)
Exciting new role within our highly experiences and skill IT Function in 123.ie. We are currently expanding our IT departments and looking to hire a IT Helpdesk Administrator to join our busy team.
This is an experiences opportunity to gain experience in excellent service delivery, you will drive the IT service function in 123.ie. This is a significant role, offering a superb opportunity to work closely with all business functions.
You will provide extraordinary customer service & technical excellence in line with the ITIL methodology. In the day to day operation, you will lead by example; tracking key metrics, and providing higher level support to frontline helpdesk staff. As part of a team you will handle incident and problem management and perform trend analysis to root out recurring issues.
Key Responsibilities:
- You will manage a busy and dynamic 24x7 online business platform
- You will participate in defining and maintaining a technical architecture to principles of high availability, business continuity and capacity
- You will provide second and third level expertise for multiple technologies: web and application servers, virtualisation, cloud computing, networking
- Maintain and grow ITIL processes for all aspects of service management
- You will support our security controls analyst, undertaking & improving execution of security controls
- Liaise with managed service partners and suppliers and optimize their value and performance
- Supporting budgetary management of IT operational expenditure
Requirements:
- Over 3 years of experience in both Windows and Linux server’s administration
- Experience in working as a member of a team within an ITIL aligned support function in a fast-paced, rapidly changing environment
- Proven excellence in service management: incident & problem management, ticket resolution
- An eagerness to get involved and participate
- Excellent written and oral communication skills
- ITIL Foundation certification or greater
Do you enjoy...?
- Operating in a dynamic and energising environment.
- Doing something different every single day.
- Thinking about what`s next... there are great career opportunities within the team.
- Continuous learning.
- Great staff social events and a high-energy team environment.
How to apply:
We`d love to hear from you, please email your C. V’s to IE_Careers (IRE) <careers@ie.rsagroup.com>
123.ie is an equal opportunities employer