Customer Care Supervisor

Key Responsibilities:

• Driving overall team performance
• Daily task management of the team including communicating results, rotas, staff schedules etc.
• Assisting with agent queries
• Reviewing agents’ calls in line with the business quality process and providing weekly feedback and coaching
• Resolving customer escalations and providing exceptional customer service at all times
• Create and roll out training across the team
• Conducting interviews during recruitment drives
• Performing other duties that may be required

Desirable Skill Set:

• A passion for customer service
• The ability to coach and develop your team for success
• Adaptable, flexible, collaborative and results driven
• Strong communication skills, both written & verbal
• Outstanding organisational skills with accuracy & attention to detail
• Excellent time management skills - ability to multi-task
• An average call quality score of 9+ for both Technical and Customer Experience
• You must be APA qualified

If you wish to apply, please speak to your team leader or manager beforehand.

Your application should include your CV. The deadline for submitting your application is close of business on Wednesday February 26th 2020.