Customer Assurance Executive - Dublin

Here in 123.ie we pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. 123.ie is committed to exceptional standards of customer care and professionalism. We invest in our staff and have high expectations.

Our Customer Assurance Team are currently looking for a Customer Assurance Executive. You will be responsible for investigating and responding to customer complaints in line with the highest customer service standards. We take pride in our ability to offer our employees opportunities across all teams within the business.

Key Responsibilities:

• Investigate and respond to customer complaints in line with the highest customer service standards and with strict adherence to regulatory requirements.
• Provide constructive feedback to relevant departments.
• Record and update complaints and customer records as appropriate.
• Recommend and assist with implementing changes to improve customer satisfaction.
• Liaise directly with other departments to discuss how processes, products and systems can be improved to benefit the customer and the business.
• Performing other duties that may be required.

You will have:

• Demonstrated high levels of customer empathy and practical problem solving
• Strong customer service and telephone skills.
• An ability to prioritise your workload.
• Worked independently as well as part of a team.
• Excellent written skills.
• APA qualification is essential.

123.ie is an Equal Opportunities Employer.