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Customer Care Phone Agent

Job Ref:

Job Title:
Customer Care Phone Agent

Dundrum - Dublin 16

25,000 plus Performance Related Bonus

Closing date:
Close date not set

Vacancy Description

Customer Care Phone Agent - Dublin

Here in we have a highly skilled Customer Care Team to ensure we deliver an outstanding customer experience at every point of contact. We pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. We commit to exceptional standards of customer care and professionalism.

Our contact centre deals with a large volume of calls and emails that we expect to be answered in a professional, friendly & efficient manner. We invest in our people through providing best in class training and supporting professional insurance qualifications.
We are looking for professional & driven people who are motivated by the desire to succeed

Why work with

  • We invest in you through training and formal insurance qualifications – fully funded by
  • We are located in Dundrum - close to the Luas, M50, major Dublin Bus routes and Dundrum Town Centre.
  • We have a fun and creative culture with great employee social events including charity days, bake offs, family & wellness events, as well as celebrating diversity and inclusion.
  • Rewards for high performers including ‘champions’ lunches & vouchers
  • Home & motor insurance product discounts
  • If you’re looking for a career, we have loads of opportunities for progression within and our parent company RSA Insurance, with offices in Dublin, Galway & Belfast
  • Modern offices with excellent facilities in a great location
  • We offer a very market competitive salary: Basic salary is €25,000 plus a performance related bonus of €2,000 per annum, with an opportunity to increase salary upon successful completion of insurance qualification
  • The Call Centre is open 8am to 18:30pm Mon-Fri and 10am to 4pm Sat, are you flexible to work these hours?
  • Full time position

What skills & experience will you need?

  • Expert communication skills, both verbal and written
  • Proven track record in meeting targets and working in a busy environment
  • Must be proficient in Microsoft Office and have excellent computer and keyboard skills
  • The ability to work as part of a team
  • Outstanding organisational skills with accuracy & attention to detail
  • Exceptional professionalism and pride in ensuring excellent customer care
  • A keen interest in insurance and financial services

What will you be responsible for?

  • Delivering first rate service to our customers
  • Meeting assigned KPIs and team targets
  • Processing policy queries and amendments in a timely and professional manner
  • Taking a wide variety of inbound policy queries from our customers in relation to our motor, home and direct debit products
  • Offering advice on the Insurance Products we offer in accordance with regulation

If you are ready to provide a best in class customer experience in a great environment – we want to hear from you!

  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the successful candidate meets the requirements as set out in the Fitness & Probity standards issued in this Act.
  • Due to the volume of applications we are only able to respond to those who have been shortlisted for interview and all candidates attending for interview will be expected to have researched the company and the professional qualification associated with this role. is an Equal Opportunities Employer.



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